Frequently Asked Questions

Where do you ship?

We offer free shipping within United States only.

Please visit our Shipping Policy for more details.

When will my order be processed and shipped?

Orders placed Monday - Friday before 18:00 GMT+8 are processed within 1 business day. Orders after the cut-off, on weekends, or on public holidays will ship the next business day.

For detail information, please visit our Shipping Policy

Are there any shipping fees?

No, Seaside village provides free standard shipping on all orders to the United States, with no minimum purchase required.

For detail information, please visit our Shipping Policy

What payment methods and currency do you accept?

We currently accept PayPal only, and all transactions are processed in U.S. Dollars (USD). Please ensure your payment method supports international USD payments.

What is your return and refund policy?

You may return or exchange any unused, undamaged item within 30 days of delivery. We provide a prepaid return label, cover return shipping costs, and issue refunds to your original payment method within 3 business days of receiving the return.

For detail information, please visit our Return and Refund Policy

How can I contact customer support?

Store Name: Seaside village
Email: support@seasidevillagelight.com
Address: 667 Memorial Dr, Chicopee MA 01020, United States
Operating Hours: Monday to Friday: 09:00 AM to 18:00 PM (GMT+8)

We strive to respond to all inquiries within 24 business hours. Please note that responses may take slightly longer during peak periods or public holidays.

What are the dimensions of your chandeliers?

Each chandelier’s exact size, such as overall height, diameter, and adjustable hanging length is listed in the product description. Simply scroll down on the product page you’re interested in and look for the size details. If you need help interpreting any measurement, feel free to reach out to us at support@seasidevillagelight.com.